PUBG Mobile Account Recovery Bot Loops Exposed [Update 2026]

PUBG Mobile players are facing widespread automated customer service rejections in February 2026 after compromised accounts were seized by unauthorized third parties, leaving original owners unable to recover their high-value profiles despite supplying immutable hardware IMEIs, creation timestamps, and original transaction logs. According to verified reports from Reddit PUBGMobile as the primary reporting bureau, victims who established accounts in early 2020 are caught in endless ticket loops where bot responses cite "normal activity" because the unauthorized infiltrator swapped linked social credentials and in-game aliases. Even when users present historic UC purchase records, device serial histories, and initial unlinked registration parameters, automated algorithms reject appeals without human agent escalation. This support breakdown follows recent community tensions over in-game exploits, reminiscent of concerns raised in the [PUBG Mobile Creator Program: Partner Rules [Update 2026]](/news/pubg-mobile-creator-support-program-update-2026) report regarding partner communication. Community managers have acknowledged the grievance threads, but affected veterans remain locked out of five-year-old profiles, fueling calls for Krafton and Tencent to implement manual identity recovery desks equipped with biometric or financial verification protocols.