Supercell ID verification OTP code not arriving on Gmail / Yahoo - How to bypass domain filter?

Question

I'm trying to switch to my Town Hall 15 account on Clash of Clans. I type in my Supercell ID email address and click 'Send verification code', but the 6-digit code NEVER arrives in my Gmail inbox, Spam, or Trash.

I waited 2 hours and retried multiple times. The game now says 'Too many codes requested. Please try again later.' How do I receive the code?

SupercellAdvisor · Accepted Answer

This issue is caused by Google's aggressive Promotions/Social filter categorizing Supercell's automated email domain (`@supercell.com`) or Supercell rate-limiting duplicate OTP requests.

### Guaranteed 3-Step Fix:
1. **Search Gmail by Exact Filter**:
   In your Gmail search bar, type exactly:
   `from:no-reply@supercell.com in:anywhere`
   *(The `in:anywhere` parameter forces Gmail to search all hidden folders including Categories, Trash, and Spam).*
2. **Whitelist Supercell Domain**:
   - Open Gmail on Desktop -> Settings (gear icon) -> See all settings -> **Filters and Blocked Addresses**.
   - Create a new filter: From: `@supercell.com` -> Check **"Never send it to Spam"** and **"Always mark as important"**.
3. **Cooldown Reset**:
   If you saw 'Too many codes requested', you MUST wait **exactly 24 hours without pressing the button**. Pressing it repeatedly extends the lockout penalty.
4. **Log In with Recovery Codes**:
   If Supercell ID Protection was enabled on the account, tap **'Use Recovery Code'** instead of Email OTP to log in immediately without waiting for an email.

Supercell ID verification OTP code not arriving on Gmail / Yahoo - How to bypass domain filter?

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